Guarantee

Product Guarantee
Bakflip New Zealand is committed to providing high quality, reasonably priced products that enhance your life and vehicle. We provide a 100% money back guarantee if you are not satisfied.
If you are not satisfied with your purchase, return the unused undamaged the product within 14 days of receipt and we will provide you with a prompt refund.

The refund does not include the cost of shipment.
The cost of returning the product to Bakflip New Zealand is at your cost.

Returns Process
If you are returning a product for any reason, please follow the process detailed below:

  • Contact Bakflip New Zealand and advise that you will be returning the product and advise the reason for return
  • Take photos of the damage to the product and send them to Bakflip New Zealand.
  • Repack the item to be returned in a secure carton and address to Bakflip New Zealand, 32 Gumdigger Place, Whangarei, New Zealand, 0110
  • Once the returned item is received at Bakflip New Zealand we will arrange for a refund or replacement to be made within 24 hours, or the next business day if a weekend or holiday intervenes

Recovery Costs
If your item is returned to us damaged in any way other than via shipping then we reserve the right to seek shipping and restocking costs from you.

  • Recovery costs: $58:65
  • Handling fee: $75.00